Exchange & Return Policy

RETURNS and REFUNDS POLICY

Your complete satisfaction with your purchase is very important to Tydel Hawaii. For any reason you are not satisfied with the item(s) you received, if you would like to return the merchandise for refund, please follow our return policy as below.

* Tydel Hawaii will accept your request for refund within 15 days from the invoice date.

* No refund for special custom made items, bulk orders and wholesale orders.

* No return and refund can be given for returning items received after 15 days (start from the invoice date through return postal stamp date).

* There is a 15% re-stocking fee for the return items.

* Customer is responsible for the shipping fee.

* Item(s) being returned must be in its original condition, unwashed and unworn, upon examination, if the return item is not in its original condition (damaged, discolor, stained, smoking odor, garment tags or labels were removed ...)or missed our 15 days return requirement, no refund will be credited to your account. Shipping fee is responsible by customer.

* Please pack and seal the item(s) to be returned securely in the original package (If possible), please include a copy of your order’s invoice and fill out your credit card number and expired date (without your credit card information, we are unable to process your refund), a short notice for reason of returning on the back of the invoice. Tydel Hawaii is not responsible for lost items any delay by delivery. Tydel Hawaii recommends that you ship the item(s) to be returned via an insured carrier.

*Your refund will be credited to your credit card account when your returned item(s) is processed and cleared, please allow within two billing cycles to be appeared on your statement, Please note, Shipping fees are non-refundable.

Please ship all return item(s) to:

TYDEL HAWAII

Attn: Return Dept.

3343 ESTHER STREET

HONOLULU, HI 96815



EXCHANGE POLICY

Tydel Hawaii will gladly accept your request to exchange an item(s) within 15 days from your invoice date, should you have any question regarding your exchange request, Please feel free to contact us at info@tydelhawaii.com

* No exchange for items received after 15 days (start from the invoice date through return postal stamp date). . * No exchange for special custom made items, bulk orders and wholesale order.

* Customer is responsible for all the shipping cost.

* For orders within United States, There is a $7.50 for exchange shipping fee for the first item, additional item add $2.00 per item. No restocking fee applied to exchange items. For International orders please contact us for more details.

* The exchange items must be in its original condition, unwashed and unworn, if the exchange item is not in its original condition (damaged, discolor, stained, smoking odor, garment tag or labels were removed ...), it will be returned back to customer at customer expense.

* Please pack and seal the item(s) to be returned securely in the original package (If possible), please include a copy of the invoice order, for shipping fee, if you would like to charge your credit card, please provide your card number and expired date, or you may send a check with the total amount of the shipping fee along with your return items. A short notice for the exchange items. Tydel Hawaii is not responsible for lost items. Tydel Hawaii recommends that you ship the item(s) to be returned via an insured carrier.

* We ship back the exchange items via US-Post priority, if you need it sooner, please contact us for more information, express mail is optional.

Please ship all exchanged item(s) to:

TYDEL HAWAII

Attn: Exchange Dept.

3343 ESTHER STREET,

HONOLULU, HI 96815