RETURNS and REFUNDS POLICY
Your complete satisfaction with your purchase is very important to Tydel Hawaii. For any reason you are not satisfied with the item(s) you received, if you would like to return the merchandise for refund, please follow our return policy as below.
* Tydel Hawaii will accept your request for refund within 15 days from the invoice date.
* No refund for special custom made items, bulk orders and wholesale orders.
* No return and refund can be given for returning items received after 15 days (start from the invoice date through return postal stamp date).
* There is a 15% re-stocking fee for the return merchandise.
* Customer is responsible for all the shipping fees.
* Item(s) being returned must be in its original condition, unwashed and unworn, upon examination, if the return item is not in its original condition (damaged, discolor, stained, smoking odor, garment tags or labels were removed ...)or missed our 15 days return requirement, no refund will be credited to your account. Shipping fee is responsible by customer.
* Please pack and seal the item(s) to be returned securely in the original package (If possible), please include a copy of your orderís invoice, please provide the last four number of your original credit card and the security code of the card, a short notice for reason of returning on the back of the invoice. Tydel Hawaii is not responsible for lost items or any delay from the shipment. Tydel Hawaii recommends that you ship the item(s) to be returned via an insured carrier if possible.
*Your refund will be credited to your original credit card account after the returned merchandise was cleared from inspection, please allow two billing cycles to be appeared on your statement, Please note, Shipping fees are non-refundable.
Please ship all return merchandise to:
PO Box 10559
HONOLULU, HI 96816
Tydel Hawaii will gladly accept your request to exchange an item(s) within 15 days from your invoice date, should you have any question regarding your exchange request, Please feel free to contact us at firstname.lastname@example.org
* No exchange for items received after 15 days (start from the invoice date through return postal stamp date).
* No exchange for special custom made items, bulk orders and wholesale order.
* Customer is responsible for all the shipping cost.
* For orders within United States, the exchange shipping fee will be calculated by the amount of the exchange items, please refer the table below.
For Exchange shipping fee (USA address only) Priority shipping fee